CLIENT COMPLAINT PROCEDURE

If a problem emerges we hope that the service team working for you can deal with it to your satisfaction. If not our Client Complaint Procedure enables you to involve people independent of the work (or this firm) in resolving it. We take any complaint seriously. We undertake to deal with it promptly and thoroughly and to take appropriate remedial action.

If you have any problems or concerns with the service we are providing which you are unable to resolve with the staff dealing with your work, you should contact the partner or senior lawyer responsible for overall supervision of the matter. If that option is not available, or if after following that course of action you are still dissatisfied you should write to our Chief Operating Officer, Mike Tidd at:

PO Box 140
Manor Place
St Peter Port
Guernsey
GY1 4EW