Many firms say that they are client focused, or something similar.
That is more easily said, than done.
At Collas Day, we know that if we are truly to be client focused and to deliver the best in client care, we have to use all our senses to understand what you want from us and organise to deliver that.
Active listening is one of the best ways to understand what you want. That is to say, if you take the trouble to tell us something, we will pay attention.
We ask for feedback from clients and welcome feedback from anyone who has dealings with us. Please click here to send feedback. If you will indicate which of the bullets below best describes your feedback, that will help us deal with it efficiently.
- Experience as a client
- Other experience relating to our work
- Collas Day in the community
- Website feedback
Experience as a client
Our reputation matters a great deal to us. We work hard to maintain it. Feedback plays a vital role.
We are thrilled when you tell us we have done a good, or better than good job for you. It is equally important for us to know if we haven't met your expectations.
If you are particularly pleased with our service we would love to know it. Your client service team will ask you to let them know how they have performed.
If a problem emerges we hope that the service team working for you can deal with it to your satisfaction. If not our Client Complaint Procedure enables you to involve people independent of the work (or this firm) in resolving it. We take any complaint seriously. We undertake to deal with it promptly and thoroughly and to take appropriate remedial action.
Client Complaint Procedure
If you have any problems or concerns with the service we are providing which you are unable to resolve with the staff dealing with your work, you should contact the partner or senior lawyer responsible for overall supervision of the matter.
If that option is not available, or if after following that course of action you are still dissatisfied you should write to our Managing Partner, Chris Bound, at our Manor Place address, advising him of the nature of your complaint. (or failing him the Chief Operating Officer, at the same address.)